any one selling stuff......avoid using Evri couriers.......lost or stolen my parcel....sent from Sheffield to Chichester 10 days ago on next day delivery.....still not turned up......keep telling me its in the depot.....so just bloody deliver it then......contains 2 new carp books and a set of 3 Stow indicators.....must be a carp angler in Chichester.......will never use them again!!
ps still nothing except a non commital 'we are looking for your parcel and we will let you know sometime in the future'
Never use Evri !! they just dont care
ps still nothing except a non commital 'we are looking for your parcel and we will let you know sometime in the future'
Never use Evri !! they just dont care
In reply to Post #1
Yep sadly u have learnt the hard way Evri are the worst of the worst courier about followed by Yodel
Yep sadly u have learnt the hard way Evri are the worst of the worst courier about followed by Yodel
I think Evri the rebranded Hermes. They always had a terrible reputation under that name.
In reply to Post #1
You want to try sending rods every couple of weeks all as bad as each other.
You want to try sending rods every couple of weeks all as bad as each other.
In reply to Post #1
Can't speak highly enough about Evri. Ordered about £100's worth of stuff from a supplier and Evri "delivered" it at 9:30 p.m. The following morning I was running around the garden with a torch looking for it in case they left it somewhere but not to be found. Complained to the supplier and they immediately re-reimbursed me. A couple of days later it turned up! Dare say that Evri footed the bill for that one!
Can't speak highly enough about Evri. Ordered about £100's worth of stuff from a supplier and Evri "delivered" it at 9:30 p.m. The following morning I was running around the garden with a torch looking for it in case they left it somewhere but not to be found. Complained to the supplier and they immediately re-reimbursed me. A couple of days later it turned up! Dare say that Evri footed the bill for that one!
In reply to Post #3
Evri formerly hermes are awful. My mate owns a brand and swore by dpd but they've gone the same way and is moving to ups because dpd lost £2,000 worth of parcels in a short time and argued responsibility
Evri formerly hermes are awful. My mate owns a brand and swore by dpd but they've gone the same way and is moving to ups because dpd lost £2,000 worth of parcels in a short time and argued responsibility
They all have issues,the lady that delivers for Evri to my house is superb,DPD local to me are the worst by a mile.The local branch of DOD sacked quite a few people not long ago because of how bad they were,UPS are one of the best but even they have some utter bellends that lie through their teeth about deliveries.I had them lie and said I had signed for a delivery when I hadn't,cctv proved I hadn't signed for it 
In reply to Post #1
I wouldn't use Evri, had an electrical item worth about £400 delivered by them, instructions by the sender were must be signed for and not left in safe place etc, got home to find it on my doorstep in full view of the road, lucky i'm honest. Also caught an Amazon delivery driver on our cctv stealing the lid from our recycling box, wtf.
I wouldn't use Evri, had an electrical item worth about £400 delivered by them, instructions by the sender were must be signed for and not left in safe place etc, got home to find it on my doorstep in full view of the road, lucky i'm honest. Also caught an Amazon delivery driver on our cctv stealing the lid from our recycling box, wtf.
In reply to Post #2
My yodel guy is brilliant. Managed to get a ps5 when first released, and got a message through from game saying it was coming from yodel. Never thought I was going to see that. But turned up as expected, and no issues since
Problem with delivery drivers, is they are overworked and underpaid for how much effort it requires. Sorting 150 parcels first thing in the morning. Searching for at least 10 around the warehouse that aren't where they are supposed to be. £1 a delivery for the well paid ones. Nothing if people aren't home. 2 minutes per delivery. Traffic is your problem. Nothing paid for collections, which can amount to a lot. Did it for a few weeks last year so have a new found appreciation for them. No need to lie or steal though admittedly.
Oh, and any parcels that go missing after delivery, the driver is responsible for
My yodel guy is brilliant. Managed to get a ps5 when first released, and got a message through from game saying it was coming from yodel. Never thought I was going to see that. But turned up as expected, and no issues since
Problem with delivery drivers, is they are overworked and underpaid for how much effort it requires. Sorting 150 parcels first thing in the morning. Searching for at least 10 around the warehouse that aren't where they are supposed to be. £1 a delivery for the well paid ones. Nothing if people aren't home. 2 minutes per delivery. Traffic is your problem. Nothing paid for collections, which can amount to a lot. Did it for a few weeks last year so have a new found appreciation for them. No need to lie or steal though admittedly.
Oh, and any parcels that go missing after delivery, the driver is responsible for
The other ones to watch for is the umbrella firms that have a discounted deal with a lot of the couriers.
One of these is Parcel Hero, a really cheap, nasty bunch of ****s to deal with. These companies offer a slightly cheaper rate than going direct to the couriers because they bulk buy their business, taking a slice of the profit.
The problem with these companies is that in the event of something going wrong, although the courier may be UPS, DPD etc the claim is with the booking company. They have a set of claims guidelines which are virtually impossible to get a claim accepted. They broke an item of mine. It got stuck in the system and spent the weekend in the sorting warehouse which is never a good outcome. The person I posted it to told me it was broken and sent pictures to prove it. I contacted Parcel Hero who were very dismissive. I asked it to be forwarded to their claims department ( that's a laugh in itself, as it is a small fly by night outfit and the claims department is probably the building security guard or cleaner). They acknowledged my mail and asked for pictures, they then refuted my claim and stated the old chestnut that after careful investigation and consideration they had found the cause was “insufficient packaging” which was total ********. I checked the email times and between receiving the pictures and replying was 3 minutes - so much for careful investigations and consideration. They then just refuse to engage with you and that's it.
Bunch of total ****s!
One of these is Parcel Hero, a really cheap, nasty bunch of ****s to deal with. These companies offer a slightly cheaper rate than going direct to the couriers because they bulk buy their business, taking a slice of the profit.
The problem with these companies is that in the event of something going wrong, although the courier may be UPS, DPD etc the claim is with the booking company. They have a set of claims guidelines which are virtually impossible to get a claim accepted. They broke an item of mine. It got stuck in the system and spent the weekend in the sorting warehouse which is never a good outcome. The person I posted it to told me it was broken and sent pictures to prove it. I contacted Parcel Hero who were very dismissive. I asked it to be forwarded to their claims department ( that's a laugh in itself, as it is a small fly by night outfit and the claims department is probably the building security guard or cleaner). They acknowledged my mail and asked for pictures, they then refuted my claim and stated the old chestnut that after careful investigation and consideration they had found the cause was “insufficient packaging” which was total ********. I checked the email times and between receiving the pictures and replying was 3 minutes - so much for careful investigations and consideration. They then just refuse to engage with you and that's it.
Bunch of total ****s!
I've had a few parcels delivered in the past few weeks by various company's
1. Evri - excellant service by them not one issue
2.DPD - not bad had a couple of issues but was sorted in the end
3.Parcelforce - what an absolute joke they are, I missed a delivery they put a card through my door no information on it apart from you missed a delivery.
After getting in touch with them online I had it redelivered to the post office across the road from me but for 5 days I kept getting a email saying I missed a delivery.
I eventually got in touch with the company I purchased from to get a refund.
1. Evri - excellant service by them not one issue
2.DPD - not bad had a couple of issues but was sorted in the end
3.Parcelforce - what an absolute joke they are, I missed a delivery they put a card through my door no information on it apart from you missed a delivery.
After getting in touch with them online I had it redelivered to the post office across the road from me but for 5 days I kept getting a email saying I missed a delivery.
I eventually got in touch with the company I purchased from to get a refund.
In reply to Post #11
Post office are definitely the worst. ****ers go on strike for more money. Yet to the average working joe, they are useless. If it doesnt fit in my letter box, my postman makes no attenpts with neighbours, as said below leaves a card with no details on, and if he does leave details and it goes to the sorting office, im ****ed if i can use that cause they only open 4 hours a day and its while im at work. They should be made to work evenings and move into the modern world
Post office are definitely the worst. ****ers go on strike for more money. Yet to the average working joe, they are useless. If it doesnt fit in my letter box, my postman makes no attenpts with neighbours, as said below leaves a card with no details on, and if he does leave details and it goes to the sorting office, im ****ed if i can use that cause they only open 4 hours a day and its while im at work. They should be made to work evenings and move into the modern world
In reply to Post #12
The Post Office delivered something to me this morning so they do work weekends if the person sending the item pays for that service.
I now refuse to purchase from any company who uses Evri after they 'lost' a pair of trainers I ordered before Christmas. In the end got a refund direct from JD Sports after Evri continued to lie to me about their whereabouts.
My favourite is DPD though, I like the fact that they give you a window of when the driver is going to turn up so you don't have to wait around all day.
The Post Office delivered something to me this morning so they do work weekends if the person sending the item pays for that service.
I now refuse to purchase from any company who uses Evri after they 'lost' a pair of trainers I ordered before Christmas. In the end got a refund direct from JD Sports after Evri continued to lie to me about their whereabouts.
My favourite is DPD though, I like the fact that they give you a window of when the driver is going to turn up so you don't have to wait around all day.
In reply to Post #13
Dpd give you that delivery window but if its late in the day they drive passed the end of your street and **** off back to the local depot
Dpd give you that delivery window but if its late in the day they drive passed the end of your street and **** off back to the local depot
In reply to Post #14
That's true, had that a few times, especially on arranged pick ups,
I have never had any issues with DHL, but then I'm sure others have
That's true, had that a few times, especially on arranged pick ups,
I have never had any issues with DHL, but then I'm sure others have
In reply to Post #15
Dick Head Logistics,worked for them for four years,they really don't care how your parcels are handled
Dick Head Logistics,worked for them for four years,they really don't care how your parcels are handled
Down Hill Logistics we call them. Voted worst courier in the UK 2022 by Which.
See, I told ya 🤣
I actually found DHL to be pretty good until an incident last year.
They had an IT meltdown and vanished up their own ********s. I had paid to send a parcel out but it descended into a farce. They wouldn't communicate at all, changed trakking numbers at random but didn't tell anyone. I the end the intended recipient of my parcel got a msg stating it was on its way and noticed it had a different trakking number. He txt me to let me know. DHL still weren't talking to me (I'm the bloke that had paid for postage so therefore the person they had the contract with). After waiting for days I rattled their cage. I got a standard useless mail that told me nothing so I sent them this
Good afternoon Dxxx,
Yes you are correct, the receiving customer has now got the parcel, but 8 days later on a 24hour service!
I ordered the service on Sunday for pick up Monday and 24hr for delivery on Tuesday. The courier did not pick up the parcel on the Monday. Monday evening I received a mail from you stating there had been an IT glitch and you would resolve soonest. This was the last I heard from you- total silence from then onwards.
Tuesday and Wednesday the parcel still sat here, no communication from you and the Trakker said it had been picked up and was “somewhere in the system! ( even though it was still in my hallway). My customer started to think it was a scam or fraudulent transaction and started to get upset.
On the Thursday ( 5 days in) my customer rang me to say that he noticed he had notification that it was now on its way but the trakking number had changed! He gave me the number ( note you hadn't informed me) and I checked it and it seemed to be current. Only by my customer telling me of the change of number tipped me off to change the label - absolutely no communication from you.
At this stage I had no idea when the parcel would be picked up so had to stay in the house. A courier finally arrived and picked it up. Note that if my customer had not informed me of the change I would have sent it with the old label and it would have gotten truly lost!
By now we were just going into the Bank Holiday so the parcel was stuck until the following week.
Ok I can accept than parcels can get delayed. OK I can accept that IT glitches can happen. What I can't accept is the total lack of communication on your part, especially as you decided to change the trakking number. I can't accept that there was no warning of intention of timing to pick up parcel. I can't accept that you never hit your very iffy 3 day reply window to a raised case ( 6 days and only because I rattled your cage). I can't accept that myself and a customer had to txt each other with details of pickup and delivery. We did all the work for you other than driving the van!
In short ,as a customer experience, this is an object lesson in exactly how NOT to treat a customer. 8 days for a 24hr service, absolutely no communication, ignoring raised cases, and to be quite frank offering an insulting 50% discount IF I use you again. I have been a good customer of DHL, choosing to pay the extra for a company that has salaried, liveried, drivers and what was a reliable service rather than using zero hours contacted self employed odds n sods like Yodel or Hermes(Ervi). At this moment however the likes of Yodel and Hermes are leaving you lot standing with their far superior service.
I note you still took my money for 24hr delivery.
Rgds
Neil
( extremely angry)
Sent from my iPad
They sent me a wish washy reply which didn't really address any of my concerns but they did give me my full amount back so it was a financial win but I don't think they learnt anything from the cluster ****.
Next time I used UPS via Parcel Hero as per my earlier post. Even worse cluster ****.
I don't think there's such a thing as a good courier in UK. 👎
They had an IT meltdown and vanished up their own ********s. I had paid to send a parcel out but it descended into a farce. They wouldn't communicate at all, changed trakking numbers at random but didn't tell anyone. I the end the intended recipient of my parcel got a msg stating it was on its way and noticed it had a different trakking number. He txt me to let me know. DHL still weren't talking to me (I'm the bloke that had paid for postage so therefore the person they had the contract with). After waiting for days I rattled their cage. I got a standard useless mail that told me nothing so I sent them this
Good afternoon Dxxx,
Yes you are correct, the receiving customer has now got the parcel, but 8 days later on a 24hour service!
I ordered the service on Sunday for pick up Monday and 24hr for delivery on Tuesday. The courier did not pick up the parcel on the Monday. Monday evening I received a mail from you stating there had been an IT glitch and you would resolve soonest. This was the last I heard from you- total silence from then onwards.
Tuesday and Wednesday the parcel still sat here, no communication from you and the Trakker said it had been picked up and was “somewhere in the system! ( even though it was still in my hallway). My customer started to think it was a scam or fraudulent transaction and started to get upset.
On the Thursday ( 5 days in) my customer rang me to say that he noticed he had notification that it was now on its way but the trakking number had changed! He gave me the number ( note you hadn't informed me) and I checked it and it seemed to be current. Only by my customer telling me of the change of number tipped me off to change the label - absolutely no communication from you.
At this stage I had no idea when the parcel would be picked up so had to stay in the house. A courier finally arrived and picked it up. Note that if my customer had not informed me of the change I would have sent it with the old label and it would have gotten truly lost!
By now we were just going into the Bank Holiday so the parcel was stuck until the following week.
Ok I can accept than parcels can get delayed. OK I can accept that IT glitches can happen. What I can't accept is the total lack of communication on your part, especially as you decided to change the trakking number. I can't accept that there was no warning of intention of timing to pick up parcel. I can't accept that you never hit your very iffy 3 day reply window to a raised case ( 6 days and only because I rattled your cage). I can't accept that myself and a customer had to txt each other with details of pickup and delivery. We did all the work for you other than driving the van!
In short ,as a customer experience, this is an object lesson in exactly how NOT to treat a customer. 8 days for a 24hr service, absolutely no communication, ignoring raised cases, and to be quite frank offering an insulting 50% discount IF I use you again. I have been a good customer of DHL, choosing to pay the extra for a company that has salaried, liveried, drivers and what was a reliable service rather than using zero hours contacted self employed odds n sods like Yodel or Hermes(Ervi). At this moment however the likes of Yodel and Hermes are leaving you lot standing with their far superior service.
I note you still took my money for 24hr delivery.
Rgds
Neil
( extremely angry)
Sent from my iPad
They sent me a wish washy reply which didn't really address any of my concerns but they did give me my full amount back so it was a financial win but I don't think they learnt anything from the cluster ****.
Next time I used UPS via Parcel Hero as per my earlier post. Even worse cluster ****.
I don't think there's such a thing as a good courier in UK. 👎
Here we are , parcel sent "next day delivery" on August 5 in Sheffield......deliver to Arundel in Sussex......NEver arrived as Evri couldnt be bothered to deliver......3 days later it turned up in SHEFFIELD.......Mother in law was on holiday, so when she came home took it to Post Office, once again paid for " next day delivery", guess what ? never arrived, she went to Post Office and lo and behold it was still there as THEY^ DIDNT HAVE A DRIVER DUE TO COVID......They then managed to get it to Ipswich, 15 miles from delivery address and its still there, all lonely and sitting in the depot....God knows when it will be delivered
Twice paid for NDD and twice its not been delivered (maybe they thought it was next month delivery).......so avoid EVRI and Royal Mail Parcelforce (Parcelfarce)
Dont Know if i will ever see the stuff in the parcel......now to try and talk to Parcelfarce for a refund
Twice paid for NDD and twice its not been delivered (maybe they thought it was next month delivery).......so avoid EVRI and Royal Mail Parcelforce (Parcelfarce)
Dont Know if i will ever see the stuff in the parcel......now to try and talk to Parcelfarce for a refund
Fed ex is another bad one,I ordered 2 x Harrison torrix cost me near enough £500 from tackle box,then I got a miss call from a mobile number so called back turns out fed ex delivered my rods to another street about 3/4 mile away this was a crescent not a street different post code to mine but first lane of my street was Same,eg:17 smith street(mine) 17 smith crescent(other address).
Luckily I rang him back and he said he'd got my number off parcel and he was going out and left it with a neighbour so I had to leave work and me and my brother went to collect it which luckily by car it's 5 mins and the neighbour gladly gave it me when I knocked on his door,fed ex didn't want to know when I put complaint in but tackle box sent me a voucher which they didn't have to but they did.
Luckily I rang him back and he said he'd got my number off parcel and he was going out and left it with a neighbour so I had to leave work and me and my brother went to collect it which luckily by car it's 5 mins and the neighbour gladly gave it me when I knocked on his door,fed ex didn't want to know when I put complaint in but tackle box sent me a voucher which they didn't have to but they did.
In reply to Post #12
Luck of the draw, depending on the local staff in my experience.
The post office have always been fine for me.
I had a parcel delivered to the wrong address by a non post office courier. Our postman recognised the porch from the picture sent as proof of delivery, he then went and picked it up then delivered it to me.
I wonder how many couriers would do that?
Luck of the draw, depending on the local staff in my experience.
The post office have always been fine for me.
I had a parcel delivered to the wrong address by a non post office courier. Our postman recognised the porch from the picture sent as proof of delivery, he then went and picked it up then delivered it to me.
I wonder how many couriers would do that?
It's funny that everyone blames the couriers but not the companies that choose to use "incorrect" couriers though.
Evri maximum claim is £25 so if companies are sending anything above that, it is at their loss if something goes wrong (unless they claim through their insurance)
DPD and UPS were considered the more premium carriers but with more and more e-commerce businesses and online trading, all of the couriers are struggling to handle the volumes
Evri maximum claim is £25 so if companies are sending anything above that, it is at their loss if something goes wrong (unless they claim through their insurance)
DPD and UPS were considered the more premium carriers but with more and more e-commerce businesses and online trading, all of the couriers are struggling to handle the volumes
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