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Avid / Preston customer services (33 posts / 2,790 views)
riddler riddler
Posts: 967
Post #1 9 Jul 2022 10:04
0
Anyone got any experience of dealing with these guys ?
Good / Bad ?
Busted
Posts: 1,882
Post #2 9 Jul 2022 10:36
2
In reply to Post #1
Everything i have ever bought from avid has broken so I can imagine it has to be pretty good!
braders1978 braders1978
Posts: 18,195
Post #3 9 Jul 2022 14:11
1
In reply to Post #2
Unfortunately not,their customer service is as bad as their products
riddler riddler
Posts: 967
Post #4 9 Jul 2022 15:43
0
In reply to Post #3
Thought I'd ask
My first impression s ain't good so far
AndyCarper82 AndyCarper82
Posts: 2,541
Post #5 9 Jul 2022 18:05
0
Absolute waste of time.
To compensate the shop sent me a second bivvy as the tension bar clamps break when you try to close them and spare tension bars although listed as an item have not been in stock for 18 months plus.

The wrap mozzy mesh falls apart and the bivvy does the same..... shame because the design is good.


Just buy a trakker and be done with it....
Busted
Posts: 1,882
Post #6 9 Jul 2022 20:11
0
In reply to Post #3
I never used their customer services as i really should have known better than to buy any more of their tat. Shame though as some of the actual designs are ok but the quality of the products is hilarious
armalitemk1 armalitemk1
Posts: 668
Post #7 10 Jul 2022 14:07
1
Strange I bought some of there exodus rods in 10ft 2 1/2 year's ago these rods have been nothing but abused they spend most of the time in the car for short quick sessions and I've not had a moment's bit of trouble with them
Busted
Posts: 1,882
Post #8 10 Jul 2022 14:49
0
In reply to Post #7
Not much to go wrong on a rod i suppose. They wont make the blank, the reel seat or the guides and apart from a faulty blank, loose reel seat or a wonky guide, not much else can fail

Try one of their shelters, chairs or even a bag stem
ip100 ip100
Posts: 12,494
Post #9 11 Jul 2022 10:00
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In reply to Post #8
I've been using their cradles and retainers for years and none have even had one broken stitch on them
braders1978 braders1978
Posts: 18,195
Post #10 11 Jul 2022 10:47
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In reply to Post #9
I had the cradle,it was shocking.The stitching fell apart and the material started to peel
ip100 ip100
Posts: 12,494
Post #11 11 Jul 2022 11:43
0
In reply to Post #10
Strange. Mine was battered for years ,a d is still in use by someone else to this day. My latest version is 2-3 years old and still perfectly fine. Even had angry moggies in it . You must have got a duff one
ip100 ip100
Posts: 12,494
Post #12 11 Jul 2022 11:44
0
In reply to Post #10
Strange. Mine was battered for years ,and is still in use by someone else to this day. My latest version is 2-3 years old and still perfectly fine. Even had angry moggies in it . You must have got a duff one
karmh karmh
Posts: 1,177
Post #13 11 Jul 2022 13:04
0
Yeah, had an a spec chair which fell apart avid didn't want to know even though it was less than a year of owning it. I bought it from the big one Stoneleigh so had no online email receipt or anything but I rang total fishing tackle and they sorted it for me. I wouldn't buy anything breakable from avid again... My avid cot has been fine though but nothing to go wormg on that really is there.
James_9
Posts: 502
Post #14 11 Jul 2022 18:21
0
In reply to Post #1
Chinese Junk - just like the remainder.
ip100 ip100
Posts: 12,494
Post #15 12 Jul 2022 11:15
0
In reply to Post #14
You do realise that 99% of fishing gear is made in china ?!
braders1978 braders1978
Posts: 18,195
Post #16 12 Jul 2022 11:33
0
In reply to Post #15
Can find plenty that isn't though.
Defiant mps
JAG
Dobbins Bobbins
Custom Carp Products
Cotswold Aquarius
Edel Maya
Thats without sitting and thinking about it,shame all terminal gear is though
ip100 ip100
Posts: 12,494
Post #17 12 Jul 2022 11:51
1
In reply to Post #16
Hardly a big share of the market though Tony. And somewhat splitting hairs lol
braders1978 braders1978
Posts: 18,195
Post #18 12 Jul 2022 12:38
1
In reply to Post #17
Just pointing out that there is plenty of quality uk made products about
ip100 ip100
Posts: 12,494
Post #19 12 Jul 2022 13:10
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In reply to Post #18
Yeah there's a bit of choice for certain items, but not many. Luggage and rod support/indicators mostly
wetnet wetnet
Posts: 1,062
Post #20 13 Jul 2022 20:59
0
In reply to Post #16
And most of the materials used by those companies will have been sourced from china indirectly. Just cos it carry's the Union Jack don't be fooled.
BlankasorusRex BlankasorusRex
Posts: 5,282
Post #21 14 Jul 2022 08:44
13
In reply to Post #20
Do we actually manufacture any raw materials in this country anymore? I thought the whole point was that we close all our polluting industries, outsource it all to china, where they burn vast amounts of gas and coal to produce it. Then we get to point the finger at other counties saying how bad they are and look at us and how amazing we are at cutting our CO2. Its all a load of bollox.

Same as this massive push for electric cars and heat pumps. Its all horse s@@T. Scrap a perfectly good car, produce tons of CO2 making a new electric one, use slave labour to extract the materials for the battery, then ship the whole lot half way round the world on gas guzzling container ships, so someone in the UK can boast about how green they are, whilst making the power to charge it from burning gas in a power station.

Same with heat pumps, made in china, shipped half way round the world. Then we burn gas to make electricity, producing loads of CO2 which we transport through hundreds of miles of cables, losing half of it in the process, stepping it up and down through transformers etc. Which we then run a heat pump with, instead of just burning the gas that we already had at the start in a perfectly good boiler at over 90% efficient.

In years to come people will realise that theres a lot of people making a lot of money off the back of this green revolution.

Baitman Baitman
Posts: 5,233
Post #22 14 Jul 2022 09:13
0
In reply to Post #21
AMEN brother
ip100 ip100
Posts: 12,494
Post #23 14 Jul 2022 09:21
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In reply to Post #21
That's one hell of a post
Innocenti Innocenti
Posts: 519
Post #24 14 Jul 2022 10:14
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In reply to Post #21
Well put, and on the money. 👍
karmh karmh
Posts: 1,177
Post #25 14 Jul 2022 10:25
0
In reply to Post #21
Top post.

Makes you laugh as well people just have no idea. I was having this conversation with somebody the other day and that the national grid isn't big enough for everyone to have electric cars or heat pumps... Not that heat pumps work anyway. On top of that, what happens to all the batteries in electric cars when they all fail within 15 years? Also, what happens with vans and hgvs? It's all good having electric vans for delivering parcels and that like they do with hardly any weight but a van full of tools etc travelling round working and lorries, they can't stop all the time to charge it for an hour or two, the technology isn't good enouhh

It's all too late, planet is fooked. Everybody knew about global warming, fossil fuels, deforestation, plastic 30 plus years ago! And nobodies done anything about it.
riddler riddler
Posts: 967
Post #26 14 Jul 2022 10:41
0
In reply to Post #25
Some fecker s are making money Lots of money out of these processes
That's why these white elephant s are being created
riddler riddler
Posts: 967
Post #27 14 Jul 2022 10:43
0
In reply to Post #26
BUT back to the mu Original question
After several emails and phone calls over the course of a week I finally got hold of a chap on the phone who was quite helpful Even if my search for a set of legs for the head of my benchmark Bedchair proved fruitless
karmh karmh
Posts: 1,177
Post #28 14 Jul 2022 10:45
0
In reply to Post #27
Yes slightly off topic that went. That's good though, the guy I spoke to about my chair falling apart was basi ally like well what do you want us to do about it. Shame as I do like some of the avid stuff but wouldn't buy it now.
riddler riddler
Posts: 967
Post #29 14 Jul 2022 10:48
0
In reply to Post #28
When it finally fails I won't be getting another of their beds that's for sure
It's not as if the head section is load bearing Just Chinese junk like others have said
Smudge79 Smudge79
Posts: 2,737
Post #30 14 Jul 2022 12:46
0
In reply to Post #29
Ive only ever brought smaller items (buzz bars, bit of luggage etc) but everything I have ever brought has been poor quality and subsequently fell apart. Ive never bothered with their customer services, I just would not buy anything Avid ever again.

Shame as some of the stuff seems a good idea in principle
snapper1 snapper1
Posts: 3,101
Post #31 14 Jul 2022 13:59
0
In reply to Post #21
Nice 1
Derk19550503
Posts: 47
Post #32 14 Jul 2022 15:46
0
In reply to Post #21
What a great proper rant that is, well done
Mitchawl Mitchawl
Posts: 184
Post #33 14 Jul 2022 20:15
0
In reply to Post #21
Screenshotted this for reference. Nicely put 👌🏻
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