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In reply to Post #28
100%
So my original order turned up with the replament.
It had been opened, and the alarms ripped from the packaging and one missing.
I think the driver stole them, then when dx were looking into it put pressure on him, then another parcel comes in going to the same address and he's felt that's his chance to make it right.
The shipping label was ripped off the box and AD had wrote "delkim set" on the box.
I sent them back to ad in the state they came to me minus the missing alarm. They need to not use DX, there's clearly some shady practices going on and when I raised this to AD they said they cannot see the driver steeling then as they won't get paid... I told them they had sent a £500 alarm set with it wrote on the box and I'm pretty sure that's worth more to the driver than not being paid one delevery as its "gone missing"
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In reply to Post #24
How did you pay? Report it to your card company/bank and let them get the money back.
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I had similar, ordered some bait from AD. DX lied about attempting to deliver it (I have a ring doorbell, they did not show up when stated and they did not leave a calling card as they stated) and it ended up lost in the DX hub. AD eventually called them while I was on hold and it was eventually found and delivered, it was totally battered.
AD parcels are usually clearly visible as angling direct, and I firmly believe that there are lads on the rob at DX.
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In reply to Post #24
If you can Find an email for your local CAB or trading standards office/ officer copy them Into the emails.
Also
Face book angling direct page and you can leave a review for them there.
https://www.facebook.com/AnglingDirect/?locale=en_GB
Or here
https://uk.trustpilot.com/review/anglingdirect.co.uk
Or here
https://www.instagram.com/anglingdirect/?hl=en
Why not go the whole hog
https://twitter.com/anglingdirect?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
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In reply to Post #24
I'd just keep on at them mate, they do seem to sort stuff out eventually though I know you shouldn't have to. I'd be paying your local RM sorting office a visit with the tracking number and asking for the geo coordinates of the pic, if it still exists.
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In reply to Post #24
Put a complaint on trustpilot,they seem to respond to them
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Having similar with angling direct at the moment. Made an order, for some reason came in 2 deliveries. One which took nearly a week and was way to late, i just refused. But had a 2 hour round trip to an alternative shop so i had it for my trip that weekend.
The other parcel, shown as delivered, with a photo not even showing the address, just some non descript floor, and the end of another letter, also with no address showing, but not to my delivery address.
Angling direct are refusing to refund me saying is delivered. Its a £21 item so not the end of the world. But not the point. Their customer service has been *****. No one even pretends to care. If they bother to reply at all, their responses are short and abrupt and have have ignored over half of what ive raised. Theyve basically said tough, its shown delivered, so thats it. Im jot even sure theyve raised it with royal mail.
I will not use them again, id rather drive an hour each way to johnson ross and pay a bit more. Im half tempted to start a face book page for complaints about them seeing as there is no review section online anywhere, they seem to be quite unaccountable
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In reply to Post #22
Just to update this... AD dispatched new alarms after me having to make 6 calls and a email to complain. They did send me £40 gift card to say sorry also
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In reply to Post #20
I have just had 3 txis and receiver stolen by DX.
Angling direct have been good and sent more out, it arrived at the DX warehouse and was never seen again-even tho the driver is claiming he delevered it.
Think he's gonna be in abit of trouble
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In reply to Post #20
01603400870
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What’s their phone number please I am having big problems with DX
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In reply to Post #17
Yes infact the photograph is evidence for you in a court not the courier or the seller.
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In reply to Post #17
Correct there.
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In reply to Post #16
I agree it is rubbish but as I said an item is only delivered if put in your hands.Photographs of parcels on the floor,left outside is not delivered.If you choose a safe place then you are accepting full responsibility if the item goes missing 
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In reply to Post #15
But both the seller and eBay will have it marked as "delivered" with photographic "proof".....then it is your word against theirs that you haven't actually got it.....................would eBay refund under those circumstances....I doubt it and even if they did would Royal Mail pay out a claim to the seller, again I doubt it!
RM "Tracked" covers up to £150 so there will be those dishonest buyers who claim it was never received to try and get their refund!!
system is rubbish to be fair!
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General Carp Discussion