Hi I've made a purchase from angling direct and I belive DX express have lost my parcel in transit
I've email dx and angling direct and no reply I've also tried calling both company's and it just rings on hold for over a hour
I really don't know what more I can do it's only £75 but I just feel defeated 😕
Anyone got any idea what more I can do ?
Thanks guys
I've email dx and angling direct and no reply I've also tried calling both company's and it just rings on hold for over a hour
I really don't know what more I can do it's only £75 but I just feel defeated 😕
Anyone got any idea what more I can do ?
Thanks guys
In reply to Post #1
Have you got a local branch? go in and kick right off I bet they can contact the head office and find out whats going on.
Have you got a local branch? go in and kick right off I bet they can contact the head office and find out whats going on.
so Angling Direct have essentially paid for DX to handle the logistics of your goods.
Therefore, the onus of making good on the delivery lies with Angling Direct, that is who you need to make a fuss with, they can then deal with their "Operational" issues which is what this is.
If you don't get through to their "Online" office, call your closest branch and start off the call in a polite manner. In my experience, this has helped me in several situations
Therefore, the onus of making good on the delivery lies with Angling Direct, that is who you need to make a fuss with, they can then deal with their "Operational" issues which is what this is.
If you don't get through to their "Online" office, call your closest branch and start off the call in a polite manner. In my experience, this has helped me in several situations
In reply to Post #3
Just finally got through to them I've requested a refund gonna have wait over a week for it as soon as returned to sender I'll stick to amazon in future they have the best customer service
Just finally got through to them I've requested a refund gonna have wait over a week for it as soon as returned to sender I'll stick to amazon in future they have the best customer service
In reply to Post #4
good news, not the best but still good!
good news, not the best but still good!
I try and use folk like Bristol Angling when I can, but AD are like Amazon, sometimes ya just got to!
I had a couple of things go missing over the summer and they've been slow, they do always seem to sort stuff out though.
This is their email mate for anything else: support@anglingdirect.co.uk
I had a couple of things go missing over the summer and they've been slow, they do always seem to sort stuff out though.
This is their email mate for anything else: support@anglingdirect.co.uk
In reply to Post #1
How did you pay?
Unfortunately it's under the 100£ section 75 limit for a credit card.
you could potentially ask your bank to do a “charge back.”
PayPal
you would need to open a claim and fingers crossed because they can be just as bad.
Your contract is with angling direct not DX
It is down to them to find out where your order is not for you to chase it.
Citizens advice is the next step
Or go to watchdog or whatever the latest incarnation of it is.
May be off help
https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html
How did you pay?
Unfortunately it's under the 100£ section 75 limit for a credit card.
you could potentially ask your bank to do a “charge back.”
PayPal
you would need to open a claim and fingers crossed because they can be just as bad.
Your contract is with angling direct not DX
It is down to them to find out where your order is not for you to chase it.
Citizens advice is the next step
Or go to watchdog or whatever the latest incarnation of it is.
May be off help
https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html
In reply to Post #1
DX are a nightmare delivery service. It will no doubted be them have been them who lost it.
However as said you need to go through the company you bought off.
DX are a nightmare delivery service. It will no doubted be them have been them who lost it.
However as said you need to go through the company you bought off.
In reply to Post #1
Your contract is with AD.
Who AD choose to use as a courier service is upto them.
Your contract is with AD.
Who AD choose to use as a courier service is upto them.
I had a £500 parcel left at my front door that was actually on the footpath. I've got home as had only popped out for 10 mins with the old lady from down the road stood by it. She would have taken it in but could not lift it.
That was from johnson Ross so I called them and told them never to use that courier and always use parcel pat. He delivered to our shop as well so if no one was home he would take it to the shop.
We've just found a parcel that was delivered in March. Courier had put it over the back fence and was hidden between the fence and hedge. But they had not left a card so we didn't know.
The whole parcel delivery has gone t1ts up since covid and needs sorting out.
But it would help people if someone that knows the laws about it could do a topic that could be made a sticky for people's reference in the future.
Seems most go to the courier but should be going straight to the retailer.
That was from johnson Ross so I called them and told them never to use that courier and always use parcel pat. He delivered to our shop as well so if no one was home he would take it to the shop.
We've just found a parcel that was delivered in March. Courier had put it over the back fence and was hidden between the fence and hedge. But they had not left a card so we didn't know.
The whole parcel delivery has gone t1ts up since covid and needs sorting out.
But it would help people if someone that knows the laws about it could do a topic that could be made a sticky for people's reference in the future.
Seems most go to the courier but should be going straight to the retailer.
Problem with a lot of couriers is, (even with Royal Mail now) they class a parcel as "delivered" if they take a photo of it at your front door.
I've had parcels left where the courier hasn't even rang the bell, just dumped it on my doorstep, took a photo and hopped back in his van.
If someone then nicks the parcel you are screwed. The retailer will say it was delivered as will the courier.
I've had parcels left where the courier hasn't even rang the bell, just dumped it on my doorstep, took a photo and hopped back in his van.
If someone then nicks the parcel you are screwed. The retailer will say it was delivered as will the courier.
In reply to Post #11
Only classed as delivered if the goods are put in your hands,the retailer has to issue replacement or refund if not.That is the law and the retailer is responsible unless you have stated a safe place for it to be left
Only classed as delivered if the goods are put in your hands,the retailer has to issue replacement or refund if not.That is the law and the retailer is responsible unless you have stated a safe place for it to be left
In reply to Post #11
A parcel left on a doorstep is not by law delivered. It's still the responsibility of the sender. They have no right to make you wait for a refund either.
I do agency driving and most of the companies I drive for do not allow you to leave goods anywhere.
No signature you take the goods back. I had a customer telling me he did not have to sign so I picked his stuff up and took it back with me. He phoned in and the owner told him I was right.
A parcel left on a doorstep is not by law delivered. It's still the responsibility of the sender. They have no right to make you wait for a refund either.
I do agency driving and most of the companies I drive for do not allow you to leave goods anywhere.
No signature you take the goods back. I had a customer telling me he did not have to sign so I picked his stuff up and took it back with me. He phoned in and the owner told him I was right.
In reply to Post #13
Understand that but what about the Royal Mail "Tracked" service that many, (including eBay) now use? That don't require a signature.....just a photo.
I have had to track some items as a buyer and a seller on eBay recently and some of the photos they take are laughable, no chance of identifying anything from them!
Understand that but what about the Royal Mail "Tracked" service that many, (including eBay) now use? That don't require a signature.....just a photo.
I have had to track some items as a buyer and a seller on eBay recently and some of the photos they take are laughable, no chance of identifying anything from them!
In reply to Post #14
It is their responsibility if it goes missing but you contact the seller not the courier
It is their responsibility if it goes missing but you contact the seller not the courier