Sorry to revive an old thread - how did people contact Jag customer service?
My RP2 broke on its second outing and I had an initial reply to a Facebook message (the website directs to social media or the prolite Explorer email address) where I was direct to contact an individual via email. However its been over a week with no response to my email or reply to follow up Facebook messages, an email to the prolite explorer email address and I've been unable to get through to the shop on the phone.
I don't know if it's a case of just waiting/them normally being slow with replies and I'm just being impatient? However I'm eager to get this sorted and starting to think I won't be getting an answer.
My RP2 broke on its second outing and I had an initial reply to a Facebook message (the website directs to social media or the prolite Explorer email address) where I was direct to contact an individual via email. However its been over a week with no response to my email or reply to follow up Facebook messages, an email to the prolite explorer email address and I've been unable to get through to the shop on the phone.
I don't know if it's a case of just waiting/them normally being slow with replies and I'm just being impatient? However I'm eager to get this sorted and starting to think I won't be getting an answer.
In reply to Post #16
When i had an issue i used this email. Was replied to and sorted very quickly
harry@jagproducts.co.uk
When i had an issue i used this email. Was replied to and sorted very quickly
harry@jagproducts.co.uk
In reply to Post #17
Cheers for that. I got through to the shop today on the phone, they were very helpful and hopefully all sorted now. Appears my emails had found their way to spam.
Cheers for that. I got through to the shop today on the phone, they were very helpful and hopefully all sorted now. Appears my emails had found their way to spam.
Can only second the title of the thread having managed to get in touch with them - the old fashion way via a phone call the to Prolite Explorer shop.
Posted the broken section on Thursday, arrived with them midday on Saturday, repaired (I suspect the broken part was swapped out) and back in the post Monday afternoon and recieved today (Tuesday).
All done free of charge despite the fact that I had caused the damage (although I still have no idea when/how so possibly was a weakness there) so a big thumbs up from me!
Posted the broken section on Thursday, arrived with them midday on Saturday, repaired (I suspect the broken part was swapped out) and back in the post Monday afternoon and recieved today (Tuesday).
All done free of charge despite the fact that I had caused the damage (although I still have no idea when/how so possibly was a weakness there) so a big thumbs up from me!
Is there an issue on the 2+1 buzz bars as the thumb adjusters keep coming loose
In reply to Post #20
Mine are fine.
Mine are fine.