My wife bought me one for crimbo. Slight issue: when folded out one arm stays horizontal, the other flops down. Been in touch with the retailer who insists the arms don't stay fixed when opened out. Drawing on the box shows arms extended. Anyone else have one to confirm which is right? I'm insisting on a replacement as I think the shop is wrong.

In reply to Post #1
No both arms flop down and are loose.

In reply to Post #2
Ah... OK. Looks like the fault is the arm that stays in place. The weird thing is the floppy arm was binding on the knuckle and is burred on the underside. If it was a 10 quid job l wouldn't be fussed, but nice as is, JAG gear comes at a price

In reply to Post #3
I will check later as i cant remember how loose they are as havent caught a fish worth weighing in a long time 😀

In reply to Post #1
No the arms don't stay fixed it place when opened out mine don't

In reply to Post #5
I also got one at xmass and arms defo don't stay in place.

In reply to Post #3
drop them a message, best customer service out there

In reply to Post #7
Done. Harry was very helpful!

In reply to Post #7
Echo that. There customer service when i rarely needed it is the best in the business. I always found messenger was the best way of contacting them. They even contacted me back on a saturday night within minutes when i asked them something.