So I have a few of their bits and never had any problems until I managed to damage the end of the connector to the secondary stove, my own stupid fault!
Anyway email to ridgemonkey on Sunday evening explaining and asking if I can buy a replacement hose! Monday morning and I get a reply asking for some pictures which I sent and promptly get a reply saying someone would have a look in the warehouse. Me thinking I won't hear anything for a few days i was surprised get a reply early the next morning asking for my address and a replacement hose was on the doorstep the next day foc.
To me you can't knock that service at all especially as it was my fault!
With all the company bashing that goes on these days I thought I'd share this!
Anyway email to ridgemonkey on Sunday evening explaining and asking if I can buy a replacement hose! Monday morning and I get a reply asking for some pictures which I sent and promptly get a reply saying someone would have a look in the warehouse. Me thinking I won't hear anything for a few days i was surprised get a reply early the next morning asking for my address and a replacement hose was on the doorstep the next day foc.
To me you can't knock that service at all especially as it was my fault!
With all the company bashing that goes on these days I thought I'd share this!
In reply to Post #1
I have found them to be very good too
I have found them to be very good too
In reply to Post #2
They sorted my mini quad after it went Piper Alfa on me pretty quick 🔥
They sorted my mini quad after it went Piper Alfa on me pretty quick 🔥
In reply to Post #3
Piper alpha 😂 ag ag ag
Piper alpha 😂 ag ag ag
In reply to Post #1
There customer service is excellent..
There customer service is excellent..
In reply to Post #1
I have found their customer service to be really good.....which is a result tbf
I have found their customer service to be really good.....which is a result tbf
In reply to Post #5
In honesty, It needs to be. You cannot be a company hedging your bets and diving into so many different areas of the market without having hiccups, and as a result the customer service and resolution to problems needs to be spot on.
There cannot be many companys which offer a solution to ****ting in a bucket whilst eating cereal in the torch light of your 1 bed detached bungalow on the Ebro, and Ridgemonkey have covered all of those bases
In honesty, It needs to be. You cannot be a company hedging your bets and diving into so many different areas of the market without having hiccups, and as a result the customer service and resolution to problems needs to be spot on.
There cannot be many companys which offer a solution to ****ting in a bucket whilst eating cereal in the torch light of your 1 bed detached bungalow on the Ebro, and Ridgemonkey have covered all of those bases
In reply to Post #7
In reply to Post #7
Fair point that. You can't say the don't cater for every type of angler possible 🤣
Fair point that. You can't say the don't cater for every type of angler possible 🤣
In reply to Post #1
They replaced my faulty bivvy light .No problem. Got the new one back within days,ready for my next trip!Quality.
They replaced my faulty bivvy light .No problem. Got the new one back within days,ready for my next trip!Quality.
In reply to Post #10
sometimes its not the problem, its the way people deal with them that make the difference hey
sometimes its not the problem, its the way people deal with them that make the difference hey
In reply to Post #1
Dealt With ridge monkey customer service on a couple of occasions and never had any problems, they have always sorted my issues out with no delays.
Surprisingly I've not had many bad customer service experiences with tackle brands. I did wait 3 months to get my Bivvy repaired from Nash and you get zero response from them via email, However, they answer the phone and respond on social media pretty quickly.
Johnson's ross customer service is great as well.
Dealt With ridge monkey customer service on a couple of occasions and never had any problems, they have always sorted my issues out with no delays.
Surprisingly I've not had many bad customer service experiences with tackle brands. I did wait 3 months to get my Bivvy repaired from Nash and you get zero response from them via email, However, they answer the phone and respond on social media pretty quickly.
Johnson's ross customer service is great as well.