I bought a set Icon Qi on release date and noticed a small peace of plastic behind the screen. Contacted wolf support about it and been told i get a replacment for free.
Long Story short, my faulty unit was collected two month ago by UPS and i'm still waiting for the new one. First try for delivery by UPS never happen for unknow reason, second try never arrived and tracking was unvalid. Tried to get any kind of an answer or a valid tracking number via email for 3 Weeks now.
No Response
Worst Customer Support ever......
Long Story short, my faulty unit was collected two month ago by UPS and i'm still waiting for the new one. First try for delivery by UPS never happen for unknow reason, second try never arrived and tracking was unvalid. Tried to get any kind of an answer or a valid tracking number via email for 3 Weeks now.
No Response
Worst Customer Support ever......
In reply to Post #1
Didn't they go bust?
Didn't they go bust?
In reply to Post #2
Don't think so, they are still trading.
Got an email this morning !!!!
They care and a new unit is on it's way.
Sometimes posting on here is very usefull
Don't think so, they are still trading.
Got an email this morning !!!!
They care and a new unit is on it's way.
Sometimes posting on here is very usefull
In reply to Post #3
Companies House are showing them as in administration
Companies House are showing them as in administration
In reply to Post #4
Didn't a couple of the md's leave and somebody else came in.Not good customer service for the op though,hope you get it sorted.Its alot of money for it not to be right
Didn't a couple of the md's leave and somebody else came in.Not good customer service for the op though,hope you get it sorted.Its alot of money for it not to be right