Had a good experience with this firm. I bought a set of leads on eBay and they were posted quickly. I then had a message saying that the order had been damaged in transit. The firm both refunded my money and sent out a new set of leads. They arrived today (well packaged) and I am pleased with the quality. I offered to pay for them but the firm refused to accept anything because they don't want me to be disappointed with them. I think that's good service, I like dealing with people who think like that.