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Broken trakker rlx flat superlight (13 posts / 2,106 views)
Afcdon Afcdon
Posts: 221
Post #1 4 Jun 2020 04:52
0
Morning chaps I broke the frame on my bed chair folding it up it's the head section on a rlx flat superlight does anyone no the trakker spares phone number or email address so I can order part,its out of warranty and was my fault so just want to bite the bullet and pay for it thanks in advance.pm if preferred
Huge_jarse Huge_jarse
Posts: 272
Post #2 4 Jun 2020 05:20
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In reply to Post #1
Hi, I broke the bottom end on mine, contacted through their Website, and they sent the part foc...
Afcdon Afcdon
Posts: 221
Post #3 4 Jun 2020 05:27
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In reply to Post #2
Cant find it on the site have scoured it
Huge_jarse Huge_jarse
Posts: 272
Post #4 4 Jun 2020 06:12
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In reply to Post #3
0114 272 7783 , try this
Afcdon Afcdon
Posts: 221
Post #5 4 Jun 2020 06:50
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In reply to Post #4
Cheers pal il give it a try later
Decky Decky
Posts: 101
Post #6 4 Jun 2020 10:48
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In reply to Post #5
Just ordered one,never heard of a problem with them,could you tell me what broke and how it happened,bit worried now,cheers for any help
Afcdon Afcdon
Posts: 221
Post #7 4 Jun 2020 13:51
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In reply to Post #6
Dont worry mate was my fault was on the move and put a couple bits in chair and folded over.id never heard of that before but can reasure you it was 100% me
Afcdon Afcdon
Posts: 221
Post #8 4 Jun 2020 13:56
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In reply to Post #4
I've called that number and doesn't give you an option just says if its spare to go to your local stockist only problem is the shop that I brought it from the owner has cancer and has nothing to do with the shop his wife runs it and hasnt got a clue about returns from previous experience with ridge monkey.oh dear looks like this could be an expensive mistake
Afcdon Afcdon
Posts: 221
Post #9 4 Jun 2020 15:59
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In reply to Post #4
Just spoke to warranty repairs and they were good as gold explained the situation and they gonna call back tomorrow when spares are there so they can double check its the right part.very helpful I must say fair play to trakker wasnt expecting that to be honest
cyprymike cyprymike
Posts: 1,268
Post #10 4 Jun 2020 17:23
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The same thing happened to me I folded it up with a winter sleeping bag and a pillow inside and the head section snapped. It was completely my fault but I did expect it to be stonger to be honest.
I fixed mine with two lengths of armadillo pole cut to size and inserted in the frame. I used the leg bolts to secure in place. Seems to work fine.
That's if you don't have any luck with trakker. I didn't try as I bought mine 2nd hand.
Afcdon Afcdon
Posts: 221
Post #11 4 Jun 2020 18:32
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In reply to Post #10
Cheers for the advice mate gives me another option
Huge_jarse Huge_jarse
Posts: 272
Post #12 4 Jun 2020 18:34
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In reply to Post #11
Glad you finally resolved this
Decky Decky
Posts: 101
Post #13 5 Jun 2020 11:09
0
In reply to Post #12
Cheers pal for the reassurance
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