Credit where credit is due.
Couple of weeks back I melted the tension strap on my tempest brolly with a hot ridge monkey.
I contacted Trakker to purchase a spare and they sent me one out free of charge.
Top customer service 👍
Couple of weeks back I melted the tension strap on my tempest brolly with a hot ridge monkey.
I contacted Trakker to purchase a spare and they sent me one out free of charge.
Top customer service 👍
In reply to Post #1
Yep good service from them too, I've also found TFG/Fishtec spot on in all departments, even when I've asked about a random non TFG replacement part, they've helped when the correct manufacturer didn't even reply!
Yep good service from them too, I've also found TFG/Fishtec spot on in all departments, even when I've asked about a random non TFG replacement part, they've helped when the correct manufacturer didn't even reply!
Nice to hear.
In reply to Post #1
In the same vein, I had to contact Aqua as the thread on the plastic pole insert on my fast & light had sheared. They sent me a new one within days of sending the email. No charge, no fuss. Excellent after sales service.
In the same vein, I had to contact Aqua as the thread on the plastic pole insert on my fast & light had sheared. They sent me a new one within days of sending the email. No charge, no fuss. Excellent after sales service.
In reply to Post #1
I had the same when my sleeping bag buckle got chewed by the dog. I asked if I could buy one and they sent me one in the post for free
I had the same when my sleeping bag buckle got chewed by the dog. I asked if I could buy one and they sent me one in the post for free
In reply to Post #4
On a side note to this
Sent Cypinrus and email 5 days ago and zilch reply .... not even a "cant help you Sir"
On a side note to this
Sent Cypinrus and email 5 days ago and zilch reply .... not even a "cant help you Sir"
Cyprinus have been pretty good for me, they've sent out replacement parts for free too....
Had to email Trakker this morning my self.
Sat on my 6mth old transformer levelite chair and the stitching ripped open down one side.
See what happens?
Sat on my 6mth old transformer levelite chair and the stitching ripped open down one side.
See what happens?
In reply to Post #8
broke 2 poles on tempest air sent me them free also lost the storm pole connectors sent me 3 free cant argue with that
broke 2 poles on tempest air sent me them free also lost the storm pole connectors sent me 3 free cant argue with that
My Trakker chair fell apart and they replaced it with a new one no questions asked.
The stitching on my Cyprinus bed came undone, they replaced it with a better bed no questions asked.
Ultima sent me a free spool of line when a spool I bought was rubbish, it was twisting like a pigs knob, the replacement was the same, binned both of them.
Dal at Dalelectronics had a nightmare with one of my alarms trying to repair it, it was an intermittent fault and I had to send it to him 3 times before he fixed it, he didnt give up and didnt charge me any extra, brilliant service.
Sonic sent me a replacement 5 rod quiver free when mice ate my old one.
Fox ignored my emails when I told them half of their edges hooks were not sharp that I bought
Emailed Nash about something, forget what, they ignored my emails.
The stitching on my Cyprinus bed came undone, they replaced it with a better bed no questions asked.
Ultima sent me a free spool of line when a spool I bought was rubbish, it was twisting like a pigs knob, the replacement was the same, binned both of them.
Dal at Dalelectronics had a nightmare with one of my alarms trying to repair it, it was an intermittent fault and I had to send it to him 3 times before he fixed it, he didnt give up and didnt charge me any extra, brilliant service.
Sonic sent me a replacement 5 rod quiver free when mice ate my old one.
Fox ignored my emails when I told them half of their edges hooks were not sharp that I bought
Emailed Nash about something, forget what, they ignored my emails.
In reply to Post #10
When companies have a good dedicated service like that it shows that customers will return. When companies ignore us I will never buy anything off them. I want my money going somewhere where I feel it's deserved
When companies have a good dedicated service like that it shows that customers will return. When companies ignore us I will never buy anything off them. I want my money going somewhere where I feel it's deserved
In reply to Post #8
I've returned my chair to the shop i purchased it from, this morning.
They have no record of my cash purchase, or sale in their books, but are going to send it back to trakker for me & see what they say.
I've returned my chair to the shop i purchased it from, this morning.
They have no record of my cash purchase, or sale in their books, but are going to send it back to trakker for me & see what they say.
In reply to Post #1
from me too I had the insert go for where the skull cap slots into my tempest and Trakker sent me out 3 replacements in the post within a couple of days
only required the one replacement but they sent me all three just incase another went
from me too I had the insert go for where the skull cap slots into my tempest and Trakker sent me out 3 replacements in the post within a couple of days only required the one replacement but they sent me all three just incase another went
In reply to Post #13
What customer service? ??
I used to buy a lot of Fox stuff, now they can FCUK OFF!!!
What customer service? ??
I used to buy a lot of Fox stuff, now they can FCUK OFF!!!
In reply to Post #15
Excellent service again from trakker, i rang them up and asked for a price for a new pole for my tempest v2, i was asked where i bought it from and told them i bought it second hand and he said i will see what he can do, 2 days later ive got a new pole for free. 😁
Excellent service again from trakker, i rang them up and asked for a price for a new pole for my tempest v2, i was asked where i bought it from and told them i bought it second hand and he said i will see what he can do, 2 days later ive got a new pole for free. 😁