In reply to Post #1
Got issues with them as i am typing !!! sent a faulty item after a long delay waiting.. now trying to get a refund is like getting blood from a stone !!
Got issues with them as i am typing !!! sent a faulty item after a long delay waiting.. now trying to get a refund is like getting blood from a stone !!
never had a single problem with TFT, had to return things as well and refunds/exchanges always dealt with brilliantly.
In reply to Post #77
Same here I've used them a few times previously and placed an order on 03/01 received yesterday...
Not as quick as you'd usually expect but Bank Holidays and I'd image a huge amount of orders I was happy with the service.
Always got a cracking deal from them too!
Same here I've used them a few times previously and placed an order on 03/01 received yesterday...
Not as quick as you'd usually expect but Bank Holidays and I'd image a huge amount of orders I was happy with the service.
Always got a cracking deal from them too!
Terrible service, man!! By the time the order arrived, I wasn't interested anymore. I've already lost money, but luckily they've refunded me like half of it. They refused to refund it at all, saying they still managed to send the order. Either way, by then, I've already bought my stuff from another online store. I also used Brownells Promo Codes, which helped me save a good amount of money. The money I've already lost to that company or whatever it is!!! I never recommended it to anyone! I don't understand how someone can be so greedy. Customers should always be the number 1 priority in a business!
In reply to Post #79
Didn't realise they shipped to the US?
Didn't realise they shipped to the US?
I recently returned something
it was very easy to do and they refunded me after 1st phoning me and asking if I wanted a replacement or refund when they received it cant fault them
it was very easy to do and they refunded me after 1st phoning me and asking if I wanted a replacement or refund when they received it cant fault them
In reply to Post #81
they don't have a phone number ?
they don't have a phone number ?
In reply to Post #82
no they do everything online 
but they do have a phone that they can call you but you cant call them
no they do everything online
but they do have a phone that they can call you but you cant call them
In reply to Post #82
You can WhatsApp them.. +44 7723 177334
You can WhatsApp them.. +44 7723 177334
this shop is joke now, used to be alright, cant get their story straight with orders aparently they send my order 3 days ago, fedex havent had it.
In reply to Post #85
Weird, they always Yodal I've found.
Weird, they always Yodal I've found.
In reply to Post #86
I just don't understand the need to lie to customers. if they forgot to send it, they should just say, saves me staying in all day for a parcel that doesnt turn up!
I just don't understand the need to lie to customers. if they forgot to send it, they should just say, saves me staying in all day for a parcel that doesnt turn up!
In reply to Post #87
That would seriously piss me off. Happened a few times and was left raging; not from Total I should add.
What's the score Mozzi, have you mailed them again to find out what's happened to the parcel? Could have slipped down the back of something and still be in their warehouse. Whatever the case is, I'd be well narky 👍
That would seriously piss me off. Happened a few times and was left raging; not from Total I should add.
What's the score Mozzi, have you mailed them again to find out what's happened to the parcel? Could have slipped down the back of something and still be in their warehouse. Whatever the case is, I'd be well narky 👍
In reply to Post #88
Ok soI had the sales manager and one of the staff members telling me it left then on the 11th feb.
I got through to fedex again today who have said they were only booked on to collect it yesterday.
I have emails stating it was shipped from the shop but every time I tracked the parcel it had only be booked but not picked up.
Several messages were left "seen" over facebook and I have read receipts on my emails, TFT seem to ignore them.
I'd understand a tenner on hooks or something (I mean I wouldn't, but could stomach it more) but it was a £500 order, I'm a small bait maker with 4 dogs and rent a flat in brighton, thats basically scales to a zillion quid
whats more is I paid specifically for next day delivery, on Thursday morning ( 4am though so nota last minute Thursday thing ).
If they just apologised instead of lying it would be less of an issue for me.
Lesson learned, do not deviate from Johnson Ross unless absolutely necessary.
Ok soI had the sales manager and one of the staff members telling me it left then on the 11th feb.
I got through to fedex again today who have said they were only booked on to collect it yesterday.
I have emails stating it was shipped from the shop but every time I tracked the parcel it had only be booked but not picked up.
Several messages were left "seen" over facebook and I have read receipts on my emails, TFT seem to ignore them.
I'd understand a tenner on hooks or something (I mean I wouldn't, but could stomach it more) but it was a £500 order, I'm a small bait maker with 4 dogs and rent a flat in brighton, thats basically scales to a zillion quid
whats more is I paid specifically for next day delivery, on Thursday morning ( 4am though so nota last minute Thursday thing ).
If they just apologised instead of lying it would be less of an issue for me.
Lesson learned, do not deviate from Johnson Ross unless absolutely necessary.
In reply to Post #89
Unfortunately as these big online tackle dealers get bigger and bigger, and the small independents are slowly pushed out of business, this level of cr*p customer service will become the norm.
Unfortunately as these big online tackle dealers get bigger and bigger, and the small independents are slowly pushed out of business, this level of cr*p customer service will become the norm.