Wow, what a great way to deal with a customer service issue. Apologie accepted, and the boss is even willing to settle the issue over a beer.
My dear life, why can't more companies be more this? The world would be a better place all together if others businesses took this approach to customer service.
Just thought I'd add my 2p's worth, having personally placed several orders in the past with DNA baits, I've got to say that the service I received was simply outstanding. There was a problem with one of them, spoke to Calum, issue resolved straight away, no fuss, no quibbles.
Keep up the good work guys and long may it continue
My dear life, why can't more companies be more this? The world would be a better place all together if others businesses took this approach to customer service.
Just thought I'd add my 2p's worth, having personally placed several orders in the past with DNA baits, I've got to say that the service I received was simply outstanding. There was a problem with one of them, spoke to Calum, issue resolved straight away, no fuss, no quibbles.
Keep up the good work guys and long may it continue
In reply to Post #61
My mate has just ordered our 50kg of S7.He has ordered quite a bit before and always had great service
My mate has just ordered our 50kg of S7.He has ordered quite a bit before and always had great service