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In reply to Post #41
Just found this and got to say their service is great I ordered 2 Torrix custom 9’ cork handled rods nearly £500 and fed ex sent them to a different address,luckily the guy text my number to say they’d been delivered to his by mistake fed ex wouldn’t take blame and wouldn’t offer anything for inconvenience,yet tackle box couldn’t apologise enough even though it clearly wasn’t their fault they offered me £10 off next order as I’d ordered quite a bit of new kit during first lockdown and evaded most of my old gear.
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In reply to Post #40
Incredible isn’t it. They have maintained their high standards and customer services throughout that lengthy period of service. Fantastic
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In reply to Post #1
The best I've ever dealt with. They nearly always have it in stock and if not had it in quickly. Knowledge of tackle , venues and bait is always excellent and they always have time to talk to you.
The owners Gary and Kevin still work as hard as they did when they started nearly 40 years ago !
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In reply to Post #38
I'll 2nd that 
I ordered a load of "Bits" from them last Wednesday, a wide selection of general bits - disgorger, small reel, hooklink line, Reel line, Hooks, Floats, feeders, etc................... as I've been building up a full set up for my 6 year old grandson to use.
Had missed a delivery Thursday morning? went to pick it up from the Depot Friday morning- It was the Tackle Box Order!
Brilliant service, and all ordered was in stock 
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In reply to Post #37
I mail ordered some of their Darent valley rods, the cheaper end of their range and I was amazed how well they were packed and arrived without a couple of days of the order with excellent communication to let me know they had been ordered and sent.
Brilliant service
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In reply to Post #36
I agree. Yes sometimes it's true but sometimes you're paying OTT for clever marketing.
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In reply to Post #35
Thats not alway true
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You get what what you pay for. Buy British lads
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Bought some reels from them as a dutch customer. Both broke down after a year. Mailed them, bit back and forth, please send us pictures, and got everything credited. Excellent, excellent service, even for a foreign, marginal customer.
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In reply to Post #32
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In reply to Post #31
Was a match angler and sea and beach and boat with my Dad Then trout but some friends took me carping at the age of 19 to Charlie Rolfs in Ashford then fished Alders For years then horseshoe on the debenture for 11 years then Sundridge lakes then Holland then France 🇫🇷
Used to fish for eels seriously out on the marshes for years .
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In reply to Post #27
Me too but that´s water under the bridge!  Didn´t realise you came from my part of the UK, I started night fishing Horton Kirby in 1964 long before the tackle box started, how about you?
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In reply to Post #26
I ordered some rods along with other stuff a few weeks ago, paid £11 for next day delivery. Got a call the day after to say they weren’t actually in stock (plus a couple of other bits weren’t) but were due to come in later that week if I was happy to wait and they would give me a call. Got to the end of the week, no phone call. The following Monday I looked on the website and the rods were listed as out of stock with none expected for a month. Still no phone call so I called them, and was on hold for the best part of 10 minutes whilst being transferred to whoever deals with mail order, who confirmed they had no stock.
I had been considering some other rods anyway (Hi S Barbel specials), so got it confirmed that they had them in stock and bought those instead. Spent £450 more than my original order (750 quid in total), was delivered 10 days after I paid for next day delivery then realised afterwards I’d still been charged the 11 quid for it 
So I wouldn’t trust them for mail order again as the online stock list is clearly not updated properly, which isn’t really acceptable in this day and age. I’m sure they’re sound for locals though.
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In reply to Post #27
I've used them since I bought my first proper pair of carp rods in the tiny shop in Sutton at hone, had to go outside to give the rods a waggle.😄.
They ain't cheap but they will give you their time and expertise and in my experience will sell you what you need rather than push stuff on you they want to shift.
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In reply to Post #26
Me too. Made several orders in last 3 weeks. All delivered within 3 working days. Everything in order. Absolutely reliable. Been using them for years and will continue to do so. Over time the companies who use heavy discounts to sell will always let you down.
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General Carp Discussion